Customer Support and Service

Customer support or service sets great businesses apart from the rest. Customers are the reason that businesses exist. Keeping customers happy means being responsive to their needs and wants. With United Victory Technologies you're never on your own. We think that if you have a problem, you should be able to talk to a person who can help you sort it out. And when you've invested in a technology solution, you should have all the support you need to make the most of it. That's why:

  • we have specially trained staff, who only help business customers;

  • when you call us, you speak to a person who's focused on resolving your issue, not minimizing the length of your call;

  • we aim to answer calls within 7 seconds and over 85% of queries are resolved on the first call.

Our Proactive Approach:

At United Victory Technologies, we feel that customer service should come into play long before any problems or issues arise. That’s why we anticipate service issues that may occur. For example, If you are planning to make a website and then later decide to do Online Marketing i.e. Search Engine Optimization of it for a particular keyword, we will have it analyze before starting the project and then recommend whether the keyword will actually work for you or not and then we suggest the best keywords which will help you gain more sales and revenue.

Also as part of our policy we keep the solution prices reasonable so that you can get value for your money.

Active Employees:

Excellent customer service starts with the business owner, but involves all of the employees in an organization, hence we conduct special training sessions dedicated to customer service so that our employees know how to handle themselves, keep a cool head, answer common questions and know who to refer more complex issues to. We at United Victory Technologies empower employees to provide strong customer service by giving them the skills to work well with customers.

Overcoming Obstacles:

We have observed that no matter how great the customer service is, at some point or other there might be someone who is not fully satisfied, andthe way one can handle the situation tells a lot about the company. Hence we always remain calm and offer to work through the problem. We believe in finding out the root of the issue, but if the issue is something that we can improve within our business, then we take the criticism to heart and work to make the matter better.

Direct Contact:

At United Victory Technologies, we believe that ever step taken add value to the business, hence if you are busy or placed at other part of the city we make sure that we come and visit you. This way we are in direct contact with you, right at your office or at home. You will feel more comfortable and save time on travelling.

Building Reliability:

Customer service is an ongoing proposition that should radiate from the owner on down to each employee. Hence we offering excellent customer support consistently over time. We explore new methods of connecting our self with customers. We conduct regular training sessions with employees and formally recognize workers who have done a particularly good job dealing with a client. This way we motivate, boost and reward our staff to provide the highest quality service for our clients.

Contact us today for knowing more about how we can help you at 840 - 891 - 8623.