Client ServicesFull-timeRemote

Technical Support Specialist

Resolve day-to-day Shopify store issues for UVT clients after launch, fast, clear and accountable, not a ticket queue nobody owns.

A migration doesn't end at launch, and neither does the need for real support. As a Technical Support Specialist at UVT, you'll be the first response for day-to-day store issues: a broken app, a checkout glitch, a question nobody on the client's team can answer. The job is to actually fix things, or know exactly who can.

What You'll Do

Triage and resolve day-to-day Shopify store issues for clients: app conflicts, theme bugs, checkout problems, integration hiccups.
Diagnose whether an issue is a quick fix, a bigger development task, or something outside UVT's scope, and route it correctly rather than guessing.
Communicate clearly with clients about what's happening and what to expect, even when the honest answer is "this will take longer than I'd like."
Keep a record of recurring issues across clients, since a pattern worth fixing once is better than fixing the same thing separately for five different stores.
Escalate to development or CRO when a support request is really a bigger project in disguise.

What We're Looking For

Real Shopify support or technical troubleshooting experience, comfortable navigating the admin, theme code and common apps without hand-holding.
Calm, clear communicator under pressure. A store issue often means lost revenue for a client in real time, and that urgency needs a steady response, not a frazzled one.
Good triage instincts: knowing quickly whether something is a two-minute fix or needs to be escalated, rather than spending an hour on something that should've been routed immediately.
Comfortable documenting issues and resolutions clearly enough that patterns become visible over time.

Nice to have: Liquid or basic theme development skills, experience supporting Shopify Plus stores specifically, familiarity with common Shopify apps and their typical failure modes.

What We Offer

Remote-first work, and a role with real variety. Every day brings different issues across different stores, not a single repetitive ticket type.

How to Apply

Use the form on this page. Tell us about a tricky Shopify issue you diagnosed and fixed, and how you figured out what was actually wrong.

Before you apply

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